Privacy Policy

Last updated: April 2026

1. Introduction

ProMultis, LLC ("ProMultis," "we," "us," or "our") operates the website located at promultis.co and related telehealth services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

Information You Provide Directly

• Account information: name, email address, phone number, date of birth, and mailing address when you create an account.
• Health information: medical history, current medications, allergies, height, weight, health goals, and other details you provide during your medical intake questionnaire.
• Payment information: billing address and payment method details. We use third-party payment processors and do not store your full credit card number, expiration date, or CVV on our servers.
• Communications: messages you send to our support team, physicians, or through our platform.
• Identity verification: a photo of your government-issued ID or selfie, if required for verification purposes.

Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, time spent on pages, click patterns, referral URLs, and other interaction data.
• Location data: approximate geographic location derived from your IP address.

Information from Third Parties

• Analytics providers: We receive aggregated analytics data from Google Analytics and similar services.
• Advertising platforms: Conversion data from Meta Pixel and other advertising tools to measure the effectiveness of our marketing.
• Healthcare partners: CareValidate, our clinical services partner, may share relevant information related to your care coordination, prescription fulfillment, and shipping status.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate telehealth consultations between you and independently licensed physicians.
• To coordinate prescription fulfillment and medication delivery through our partner network.
• To process payments and maintain billing records.
• To communicate with you about your account, orders, and services.
• To improve our website, services, and user experience.
• To send marketing communications (with your consent, where required by law).
• To comply with legal obligations and enforce our terms of service.
• To detect, prevent, and respond to fraud, security incidents, or technical issues.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Healthcare providers: Licensed physicians who conduct your telehealth consultations receive your health information to provide medical care.
• CareValidate: Our clinical operations partner receives information necessary to coordinate your care, manage prescriptions, facilitate pharmacy dispensing, and arrange medication shipping.
• Pharmacies: Licensed pharmacies within our partner network receive prescription and shipping information to fulfill your medication orders.
• Payment processors: Third-party payment services process your transactions securely.
• Analytics and advertising: Google Analytics and Meta Pixel receive anonymized or pseudonymized data to help us understand website traffic and measure advertising performance.
• Legal requirements: We may disclose information when required by law, subpoena, court order, or government request, or to protect our rights, safety, or property.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. These measures include encryption of data in transit (TLS/SSL), secure server environments, access controls, and regular security assessments.

Despite our efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

6. HIPAA Notice

Certain health information you provide through our platform may be considered Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). The licensed physicians and covered healthcare entities involved in your care are subject to HIPAA requirements and maintain their own Notice of Privacy Practices.

ProMultis, as a technology platform, works with its healthcare partners to ensure that PHI is handled in accordance with applicable HIPAA regulations. We enter into Business Associate Agreements with covered entities where required.

Your health information is used only for treatment, payment, and healthcare operations as permitted under HIPAA, unless you provide additional authorization.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our services:

• Essential cookies: Required for basic website functionality, such as maintaining your session and security.
• Analytics cookies: Google Analytics cookies help us understand how visitors interact with our site. Google's privacy policy governs their use of this data.
• Advertising cookies: Meta Pixel and similar tools place cookies to measure advertising effectiveness and deliver relevant ads. These third parties may combine this data with other information they collect.
• Preference cookies: Remember your settings and choices across visits.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Your Rights

All Users

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal and operational exceptions.
• Opt out of marketing communications at any time.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including:

• The right to know what personal information we collect, use, and disclose.
• The right to delete your personal information.
• The right to opt out of the sale or sharing of your personal information. We do not sell personal information as defined under CCPA.
• The right to non-discrimination for exercising your privacy rights.
• The right to correct inaccurate personal information.
• The right to limit the use of sensitive personal information.

Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights. Please contact us to exercise your rights under applicable state law.

To exercise any of these rights, contact us at help@promultis.co. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at help@promultis.co.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Health-related records may be retained for the period required by applicable state and federal healthcare record retention laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, through email or a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ProMultis, LLC
Email: help@promultis.co
Website: promultis.co