Terms of Service

Last updated: April 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, applications, and telehealth services (collectively, the "Services") provided by ProMultis, LLC ("ProMultis," "we," "us," or "our"), a Delaware limited liability company operating at promultis.co.

By creating an account, accessing our website, or using any of our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age.
• Be a resident of a state in which our Services are available.
• Be capable of forming a legally binding agreement.
• Provide accurate, current, and complete information during registration and medical intake.

Our Services are available only within the United States. Accessing the Services from outside the United States is not permitted.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide truthful and accurate information, including all health-related information requested during the intake process.
• Notify us immediately of any unauthorized use of your account.
• Not share your account credentials with any other person.
• Not create multiple accounts for the same individual.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe involve fraudulent, misleading, or harmful activity.

4. Description of Services

ProMultis is a technology platform that connects patients with independently licensed healthcare providers for telehealth consultations focused on weight management using GLP-1 medications. Our Services include:

• An online intake process to collect your health information.
• Facilitating asynchronous or synchronous telehealth consultations with licensed physicians.
• Coordinating prescription fulfillment through licensed pharmacies.
• Arranging delivery of prescribed medications to your address.

Clinical services, including prescriptions and pharmacy operations, are coordinated through CareValidate, our clinical operations partner, which manages the physician network, pharmacy relationships, and medication shipping logistics.

5. ProMultis Is Not a Medical Provider

ProMultis is a technology platform, not a healthcare provider. We do not practice medicine, provide medical advice, or establish a doctor-patient relationship with you. The physicians accessible through our platform are independent, licensed healthcare professionals who exercise their own clinical judgment.

All medical decisions, including whether to prescribe medication, are made solely by the treating physician based on their professional assessment. ProMultis does not influence, direct, or override physician decision-making. A consultation through our platform does not guarantee that a prescription will be issued.

6. Telehealth Consent

By using our Services, you acknowledge and consent to the following:

• Telehealth consultations involve the delivery of healthcare services using electronic communications and may be conducted asynchronously (e.g., through questionnaires reviewed by a physician).
• Telehealth has limitations compared to in-person visits. The physician may not have access to your full medical history and cannot perform a physical examination.
• There are potential risks, including delays in evaluation, misdiagnosis due to incomplete information, and technical disruptions.
• You have the right to withdraw consent and discontinue the telehealth consultation at any time.
• Your health information transmitted during a consultation will be handled in accordance with our Privacy Policy and applicable law.

7. Medications

Medications prescribed through our platform are compounded semaglutide formulations. Compounded medications are prepared by FDA-regulated 503B outsourcing facilities. Compounded medications are not FDA-approved products. For more information, please review our Medical Disclaimer.

You agree to use any prescribed medication only as directed by your treating physician and to report any adverse effects promptly.

8. Payments and Billing

By purchasing our Services, you agree to pay all applicable fees as displayed at the time of purchase. Current pricing:

• Injections: $179 for the first month; $299 for subsequent refills.
• Tablets: $249 for the first month; $349 for subsequent refills.

Prices are subject to change. We will notify you of price changes before your next billing cycle. All payments are processed through secure third-party payment processors. For information about refunds, please see our Refund Policy.

9. Intellectual Property

All content on our website and platform, including text, graphics, logos, images, software, and the overall design and arrangement, is the property of ProMultis, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of our content without prior written permission, except as necessary for your personal, non-commercial use of our Services.

The ProMultis name, logo, and all related marks are trademarks of ProMultis, LLC. You may not use our trademarks without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• ProMultis, its officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Services.
• Our total aggregate liability for any claims arising from or related to the Services shall not exceed the amount you paid to ProMultis in the twelve (12) months preceding the event giving rise to the claim.
• ProMultis is not liable for any medical outcomes, adverse reactions, or health consequences resulting from treatment prescribed by independent physicians through our platform.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability will be limited to the greatest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless ProMultis, LLC, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Any inaccurate or incomplete information you provide, including health information.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal proceedings arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

13. Dispute Resolution

Before filing any formal legal action, you agree to first attempt to resolve any dispute by contacting us at help@promultis.co. We will make good faith efforts to resolve the dispute informally within thirty (30) days.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall take place in Delaware or, at your election, via telephone or videoconference.

Class action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date and notify you via email or a prominent notice on our website. Your continued use of the Services after the effective date of any modifications constitutes acceptance of the revised Terms.

15. Miscellaneous

• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Entire agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ProMultis regarding the Services.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16. Contact Us

If you have questions about these Terms, please contact us:

ProMultis, LLC
Email: help@promultis.co
Website: promultis.co